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Software Downloads
Adobe PDF eBook  Adobe PDF eBook
Mobipocket eBook  Mobipocket eBook
OverDrive MP3 Audiobook  OverDrive MP3 Audiobook
OverDrive WMA Audiobook  OverDrive WMA Audiobook
Downloadable Music  Downloadable Music
Downloadable Video  Downloadable Video

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Help
Find answers to frequently asked questions about digital materials.

Adobe PDF eBook

Mobipocket eBook

OverDrive WMA Audiobook

OverDrive MP3 Audiobook

Downloadable Music

Downloadable Video

Unable to find the answers to your questions in any of the above help categories? Please contact support with a detailed description of your problem or question.

In order to facilitate troubleshooting, please include the following information in your correspondence:

  • Steps to reproduce the problem (in as much detail as possible)
  • Exact text of any error message
  • URL(s) of any error page(s) you encounter
  • Library card number
  • Title(s) of problem download(s)
  • Applicable software version (this information can typically be found under Help > About.)
  • Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
  • Internet browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About.)
  • If applicable, device type and operating system