This work offers a summary of the book "DELIVERING HAPPINESS: A Path to Profits, Passion and Purpose" by Tony Hsieh.
In this originally written summary, the idea of 'delivering happiness' in the business world is presented in the form of a short biography of the life, career and businesses of internet entrepreneur Tony Hsieh.
Beginning with his early years growing up in California the summary charts Hsieh's ambition from school paper-round and college fast-food outlet, right through to the creation and development of the billion dollar online shoe retailing site Zappos.
It demonstrates how from humble beginnings anyone – with a lot of hard work – can become an entrepreneur, and a highly successful one at that. Importantly it also shows that it is possible to create a successful customer-centred business that also provides a happy working environment for employees. Indeed Hseih makes clear his aspiration for all business to follow his model. The penultimate section of the summary outlines the core values of the Zappos brand and how the company achieved its aim of 'delivering happiness' both to employee and customer.
Interleaved with direct quotes from Hsieh, this summary tells a truly inspirational story and is a must-read for any budding entrepreneur.
